Refund policy

Return & Refund Policy

At AEONFLOS, we take great pride in the quality of our premium artificial flowers. Please read our return policy carefully before making a purchase.

Quality Issues & Damaged Items If your item arrives damaged, defective, or significantly different from what was described, please contact us within 14 days of delivery at zhangsj10000@gmail.com with:

• Your order number
• Clear photos of the issue

We will offer a full refund or free replacement — no return shipping required.

Non-Quality Returns As our products ship internationally from China, we are unable to accept returns for reasons other than quality issues (e.g., change of mind, color preference). We encourage you to review product photos and descriptions carefully before purchasing.

Refunds Approved refunds will be processed within 5–7 business days to your original payment method.

Contact Us Email: zhangsj10000@gmail.com